Careers at Commercial Washrooms

Customer Service Advisor

£24,000 - £26,000 doe
Permanent

Commercial Washrooms is one of the UK’s leading specialist suppliers of washroom-related products and materials to commercial organisations. Due to continued success and as part of their planned growth a vacancy exists for a Customer Services Advisor at our head office in Poole, Dorset.

The business is a family-run organisation boasting year-on-year growth, ideal for applicants looking for the opportunity for career progression.

Reporting to the Business Services Manager, the purpose of the role is to assist in the after-sales process to help customers fulfill their orders. This is achieved by providing timely, outstanding and friendly customer service to customers and colleagues. We want to maintain an excellent customer experience throughout the whole the sales and delivery process.

Working within a dynamic team this role will require liaison with all departments and most staff within the business. Your responsibilities will include:

Your responsibilities will include:

• Managing and responding to after-sales customer enquiries using our in-house ticketing system
• Proactively providing order updates to customers
• Tracking deliveries and sharing PODs with customers
• Handling delivery issues and liaising with our couriers/suppliers
• Sourcing Alternative product options for customers if extended lead times exist.
• Processing returns and issuing credit notes/refunds
• Dealing with any faulty products - liaising with the suppliers/manufacturers to resolve any issues promptly
• Recording, reporting and resolving customer complaints. Escalating when necessary
• Customer data administration

Minimum qualifications of GCSE English & Maths at grade C and above are expected, ideally with additional further education qualifications. Applicants should have a background and experience in customer service and administration working within an office environment. Full IT literacy and proficient use of the Microsoft Office suite of products is essential, particularly Outlook, Word & Excel.

Above all, you will have a bubbly, helpful personality and be driven by helping people. Communication is the key and you must be organised and committed to solving each and every query raised.

This role is a varied one and a willingness to become involved in other office duties will be required. The ability to liaise and create relationships with customers is essential.

Experience working within an office-based sales team is preferred. You will be motivated and driven by working towards monthly targets.

Benefits include:

• Casual dress
• Company events
• Cycle to work scheme
• Free parking
• On-site parking
• Private medical insurance
• Monday to Friday - No weekends

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Administrative experience:

• 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location:

• In person

Sales Advisor

Up to £24,000 basic pa + Quarterly Bonus (very realistic OTE = £35k-40k pa)

Commercial Washrooms is one of the UK’s leading specialist suppliers of washroom-related products and materials to commercial organisations. Due to continued success and as part of their planned growth a vacancy exists for an inbound Sales Advisor at our head office in Poole, Dorset.

The business is a family-run organisation boasting year-on-year growth, ideal for applicants looking for the opportunity for career progression.

Reporting to the Sales Manager, the purpose of the role is to assist in the sales process with the aim of helping to develop and retain new customers and increase sales turnover.

Your responsibilities will include:

• Inbound sales and order processing (No cold calling).
• Responding to customer enquiries.
• Communication with customers through telephone and online contact.
• Client relationship management.
• Estimating/quoting based on customer needs.
• Chasing Customer quotes and staying in touch throughout a project's duration.
• Negotiating rates with customers and suppliers to win orders.
• After-sale Project Management includes liaising with colleagues to ensure customer satisfaction.
• Client relationship management.
• Customer Service.

Minimum qualifications of GCSE English & Maths at grade C and above are expected, ideally with additional further education qualifications (A-Levels). Applicants should have a background and experience in sales and customer service working within an office environment. Full IT literacy and proficient use of the Microsoft Office suite of products are essential, particularly Word & Excel.

Benefits include:

• Inbound sales and order processing (No cold calling).
• Bonus scheme
• Commission pay
• Performance bonus
• Quarterly bonus
• Casual dress
• Company events
• Cycle to work scheme
• Free parking
• On-site parking
• Private medical insurance
• Monday to Friday - No weekends